Return Policy

You may return most items sold by White Crane within 30 days of delivery for a full refund. We'll also pay the return shipping cost if the return is a result of our error. Please note that we are unable to exchange items (however, if you received a damaged, defective, or incorrect item, click here).

We cannot accept returns of certain items, including:

• Any item that is returned more than 30 days after delivery.
• Any CD, DVD, VHS tape, book, software, or cassette tape, that has been opened (taken out of its plastic wrap).
• Any item that is not in its original condition, is damaged, or is missing parts.

Returning a gift?

If the item you're returning was not designated as a gift when purchased or if it was not shipped directly to you from White Crane, please note that the refund will be issued to the gift giver.